FAQ

FREQUENTLY ASKED QUESTIONS

WHAT CAN I AS A BRIDE EXPECT FROM YOU?

We are a small family run business that develops and produces affordable bridal wear for discerning brides that require something unique for her special day. We operate both locally and internationally through our studio and webshop, and we specialize in made-to-order styles which are manufactured in individual sizes and sold to brides directly. We also keep a small collection of lightly used samples that are available at a reduced rate for hire or sale.

DO YOU OFFER CUSTOM CREATIONS?

We offer customizations to brides who requires something individualized. All you need to do is to bring in your ideas to the studio and our head designer Jo will work closely with you to fulfill your vision.

WHEN SHOULD I BEGIN DRESS SHOPPING?
We have short manufacturing times of 10 weeks, but we always advise brides to start shopping for a gown at least 5 months before their wedding date is due. If you plan a custom made gown, allow an extra month to find your dream gown.

CAN I RUSH MY ORDER?     

Please inquire – we will do anything we can to help.


DO YOU HIRE OUT DRESSES?
We occasionally keep preloved gowns which you can either hire or buy at as reduced rate.
Stock may vary as our sample collection is constantly renewed.

WHAT IS THE PRICE RANGE OF YOUR GOWNS?
Made to order gowns start at R7000

Preloved & sample gowns starts r2000

Custom made start from R9000

WHAT SIZE GOWNS ARE AVAILABLE TO TRY ON ?

Our gowns are between ZA 8 and 16. Should you be outside of this range, we have creative ways of visualizing how the own will fit on you.

WHAT DOES MADE-TO-MEASURE MEAN?
These gowns are made to your body measurements. You order the dress from us in your size, and we make a brand new gown for you. This process takes about 10 weeks.

WHAT DOES READY TO WEAR MEAN?

The ready to wear gown is from the small range which is available to take home the same day. Keep up to date with our current stock by checking our Facebook page gallery.

HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?

We recommend to reserve your appointment for the very closest few. Our studio is small, and for the occasion to be all about finding a dress that you want, it is best to not bring more that 2 people along. This way you’ll have a more chilled hour with more space to focus on your vision.

HOW CAN I BEST PREPARE FOR MY APPOINTMENT?

Try to arrive relaxed, hydrated and well-nourished so you are not limited by fatigue. Bring along a sense of open-mindedness, because you never know what your dream gown is actually like until you wear it!

WHAT SHOULD I WEAR?

Wear skin coloured underwear that you don’t mind being seen in by our consultant. Come a bit beautified, in order for you to get a sense of the full bridal picture. We have veils and accessories for you to try.

WHAT HAPPENS AFTER I BOUGHT MY DRESS?

If you order made-to-measure, your dress will be made new in your size with the modifications you require. We will send you photos to keep you updated on the progress. Once the gown is ready, we’ll contact you to come to collect it. This is an incredible day!

HOW LONG WILL IT TAKE FOR MY MADE-TO-ORDER GOWN TO BE COMPLETED?
We will have your gown ready in about 2-3 months after you ordered it. Custom gowns could take a month longer.

RETURNS & EXCHANGES
The deposit you pay is non-refundable, but in the unlikely event there is a construction related problem with your gown, we will repair or replace it. We cannot offer returns if there has been a change of heart, only if there is a manufacturing problem.
Should any other unforeseen circumstances occur which affect your wedding, we can help to sell the dress for you in our sample range. Please see our Returns page for more information on returns.

OUR PROMISE TO YOU AS A BRIDE

We are confident that you will love our styles as much as we do, and can gurantee the quality of our work. We are passionate about helping our brides in every way we can, and we will work with you on every step of the process to ensure shopping from us is a positive experience. We are privileged to create a gown for the incredible day in your life which is the day you get married!